Refund policy
Refund Policy
We want you to love your Foldrest. That's why every order comes with our 30-Day Guarantee.
30-day money-back guarantee
You have 30 days from the day you receive your order to request a return. If you're not happy with your purchase for any reason, we'll refund 100% of the product price, no questions asked.
How to request a return
- Email us at foldrest@outlook.es with your order number.
- We'll reply with the return address and instructions. Items sent back without first requesting a return can't be accepted.
- Please send the item back in its original packaging, with all its parts, within 14 days of our reply.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or you received the wrong item. In that case we cover the cost, or send you a replacement at no charge.
Damaged, defective or wrong items
Please check your order when it arrives. If something is wrong, email us within 30 days of delivery with your order number and a photo of the problem, and we'll make it right.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.
This guarantee is in addition to, and does not limit, any rights you have under the consumer laws of your country.
Customers in the European Union (Germany)
You also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. To use it, send us a clear statement by email to foldrest@outlook.es with your order number. We'll refund all payments received, including the original delivery cost, within 14 days of receiving your statement; we may wait until we've received the item back. Our 30-day guarantee extends this period, it doesn't replace it.
Questions
Write to us at foldrest@outlook.es.